GENERAL CONDITIONS OF SALE AND OF UTILIZATION

Shipping fees

The shipping fees vary according to the destination and the mode of delivery as well as the number and the format of the works ordered. .

 

Import fees outside the European Union

Items for shipment to countries outside of the European Union may be subject to taxes, customs duties and fees levied by the destination country (« Import Fees »). The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees. With respect to each item for which Import Fees have been calculated, you authorize Ludwigfavre.com to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise, process and remit your actual Import Fees for such item. You further agree that the Designated Carriers may disclose to Ludwigfavre.com the amount of actual Import Fees levied on the item you have purchased from Ludwigfavre.com. In the case of gifts or other purchases made on behalf of another recipient, you also agree to grant the foregoing authorizations on behalf of the recipient designated in your order. To obtain details regarding the Actual Import Fees, or to obtain documentation or receipts in connection with customs clearance, you may contact the Designated Carrier specified in your shipment confirmation.

 

Reception of the delivery

Upon the reception of your order, it is your responsability to open the package to verify the state of the delivery.
In the case of a problem, please give your package back to the deliverer stipulating the problem encountered and contact our customer service on the same day.
The reception of the objects transported extinguishes all action against the transporter for damage or partial loss if within the three days, holidays not included, which follow that of this reception, the recipient has not notified the transporter, by an extrajudicial act or by registered letter, his delineated protestation. (art L 133.3 of the code of the Commerce).

 

Right of revocation

Your work is created on request and it is unique so it is not possible to return it.
Since the products are tailor-made products at the request of the customer.
No « shipment for reimbursement » will be accepted, for any reason.

Right to return

Your work is created on request and it is unique so it is not possible to return it.
Ludwigfavre.com will effect the exchange of the damaged article.

 

Customer service and claims

For any information or question, you can contact our customer service by email. We will be very happy to give all the information that you wish about our works and your order.